Refund Policy

We want every customer to understand our refund terms before completing a purchase.

Our products are digital educational materials delivered electronically immediately after payment. Purchases include instant access to downloadable exam-preparation materials and lifetime access to the purchased content. Because digital products cannot be physically returned, the following refund conditions apply.

1. 72-Hour Refund Request Period

Refund requests must be submitted within 72 hours of the original purchase date and time.

The 72-hour period begins when the payment is successfully completed. Requests submitted more than 72 hours after purchase are not eligible for a refund, except where otherwise required by applicable law.

Submitting a request within 72 hours does not automatically guarantee approval. Each request will be reviewed under the eligibility requirements described below.

2. Eligible Refund Requests

A refund may be approved when:

• You were charged more than once for the same purchase.
• You completed payment but did not receive access to the purchased materials.
• A technical problem with our website prevents you from accessing the purchased materials and we are unable to resolve it.
• The files you received are corrupted, incomplete, or materially different from the product described on the sales page.
• An unauthorized purchase was made using your payment information, subject to verification.

Before requesting a refund because of an access or technical issue, please allow us an opportunity to correct the problem.

3. Requests That Are Not Eligible

Refunds will generally not be provided when:

• The request is submitted more than 72 hours after purchase.
• You changed your mind after purchasing or accessing the materials.
• You decided that you no longer need the product.
• You purchased the wrong product without reviewing its description.
• You expected materials or services that were not included in the product description.
• You have already downloaded, copied, printed, shared, or substantially used the materials.
• You are unable to take the exam because of scheduling, eligibility, licensing, identification, travel, or personal circumstances.
• You do not pass the Wisconsin HVAC Qualifier Exam.
• You violate our Terms of Service, including by copying, distributing, reselling, sharing, or commercially using the materials.
• Your device, browser, internet connection, printer, PDF reader, or third-party software is incompatible with the files.

Our materials are provided for educational and exam-preparation purposes. Purchasing or using the materials does not guarantee that a customer will pass an examination, obtain a license, secure employment, or achieve any particular result.

4. How to Request a Refund

To request a refund, contact us at:

Email: support@wihvacexamprep.com

Your request must include:

• Your full name.
• The email address used for the purchase.
• Your order number or payment receipt.
• The purchase date.
• A clear explanation of why you are requesting a refund.
• Screenshots or other relevant information when the request concerns a technical problem.

The request must be received within 72 hours of the original purchase time. Incomplete requests may require additional information before they can be reviewed.

5. Review Time

Because purchases and account activity are recorded electronically, refund requests can normally be investigated quickly.

Once we receive a complete request containing the required information, we will generally review it and provide an initial decision within one business hour during our normal support hours.

Requests involving suspected fraud, unauthorized payments, conflicting information, processor delays, or additional verification may require more time. The one-hour review target is not a guarantee that funds will appear in your account within one hour.

6. Approved Refunds

When a refund is approved:

• The refund will be issued to the original payment method.
• Access to the refunded product may be immediately disabled.
• The customer must stop using all downloaded or printed materials.
• The customer remains prohibited from copying, sharing, distributing, selling, or otherwise using the refunded materials.
• Refund processing times after approval are controlled by the payment processor, card network, and customer's financial institution.

Although we may initiate an approved refund promptly, it may take approximately 5 to 10 business days for the credit to appear on the customer's statement. Some financial institutions may take longer.

Original currency-conversion charges, international banking charges, or fees imposed by a customer's financial institution may not be refundable.

7. Duplicate and Unauthorized Transactions

Duplicate transactions will be refunded after the duplicate charge is verified.

For an allegedly unauthorized purchase, we may request additional information to verify the transaction and protect the account holder. Customers should also promptly secure their email and payment accounts.

8. Chargebacks and Payment Disputes

Customers are encouraged to contact us before opening a chargeback or payment dispute so that we have an opportunity to review and resolve the issue.

Submitting a chargeback does not expand the eligibility period or create a right to a refund that is not otherwise provided by this policy. We reserve the right to provide the payment processor with purchase records, access records, download records, communications, the accepted Terms of Service, and other relevant evidence when responding to a dispute.

Nothing in this section limits any rights that cannot legally be waived.

9. Refund Abuse

We reserve the right to reject requests involving suspected refund abuse, fraudulent claims, repeated purchases and refund requests, account sharing, unauthorized distribution, or other violations of our Terms of Service.

Customers whose accounts are associated with fraud, abuse, chargeback misuse, or unauthorized distribution may be prohibited from making future purchases.

10. Policy Changes

We may update this Refund Policy from time to time. Any changes will apply to purchases completed after the updated policy is published, unless applicable law requires otherwise.

The refund terms applicable to a purchase are the terms presented or made available at the time that purchase is completed.

11. Contact Us

Questions about this Refund Policy may be sent to:

WIHVACExamPrep.com
Email: support@wihvacexamprep.com
Website: WIHVACExamPrep.com

This policy does not limit any non-waivable consumer rights available under applicable law.